Privacy Policy

Last updated: September 28, 2026

1. General Terms

Data Collection Lucky Mister collects personal and technical information necessary to open accounts, process transactions, secure the platform, and optimise gameplay for more than 3,000 slot titles. We gather data directly from you when you register, deposit, play, request support, or verify your identity. Typical categories include: - Identity data: name, date of birth, and government ID details used for age and identity verification. - Contact data: email address and phone number for account communications and security notifications. - Financial and transaction data: deposit and withdrawal histories, payment card details where applicable, cryptocurrency wallet addresses, and records of payments processed via Visa, Mastercard, Apple Pay, Bank Transfer, Skrill, Neteller, Jeton, Bitcoin, Ethereum, USDT, and other supported cryptocurrencies. - Gameplay and performance data: game sessions, bets placed, wins and losses, RTP behaviour, megaways interactions, jackpot entries, and device performance metrics to deliver the best mobile experience. - Device and technical data: IP address, device identifiers, browser and operating system data, app usage metrics when you use our dedicated app, and diagnostic logs. - KYC and compliance data: documents and checks used to meet anti-money-laundering obligations and licence requirements. We collect some information passively through cookies and similar technologies to measure site performance and personalise gameplay. We also obtain limited information from third parties such as payment processors, identity-verification providers, fraud prevention services, and analytics partners. Where we process sensitive identity documents for verification, we limit access and retain that data only as required by law or our compliance obligations. Collection is driven by contract performance, legal compliance, consent where applicable, and legitimate interests including platform security, fraud prevention, and the optimisation of slot experiences. We design data collection to be proportionate to these aims and to preserve player anonymity where full personal identifiers are not necessary.

2. Eligibility

Data Usage & Sharing We use your data to operate reliable gaming services and to improve the performance and fairness of our platform. Core uses include account administration, payment processing, verification, fraud detection, customer support, dispute resolution, regulatory reporting required by Anjouan Gaming Licence ALSI-202505022-FI1, and the tailoring of games and promotions for slots enthusiasts. Analytical uses help us understand provider performance, RTP trends, and jackpot dynamics so we can prioritise high-performing Megaways and progressive titles. Sharing is limited and purposeful. We share data with service providers who require it to perform tasks on our behalf: payment processors, identity verification vendors, game providers, hosting and infrastructure partners, analytics platforms, and regulated compliance teams. When you choose cryptocurrency options, we handle on-chain identifiers and work with custodial or processing partners consistent with blockchain settlement processes. All processor relationships are governed by written contracts requiring appropriate data protection measures. We do not sell personal data. In situations where law enforcement or a competent regulatory authority lawfully requests data, or where disclosure is necessary to prevent fraud or financial crime, we will disclose data in accordance with legal obligations and the strictest interpretation of applicable privacy laws. We may anonymise or aggregate gameplay and performance data for product development or statistical reporting. Aggregated datasets remove direct identifiers and are used to make data-driven decisions about game selection, provider relationships, the best mobile experience, and app improvements. Retention periods follow legal requirements and business needs - we retain transactional and verification data as long as necessary to comply with anti-money-laundering rules, dispute resolution, and auditing obligations.

3. Account Security

Your Rights & Security Under applicable data protection law, including GDPR principles, players have clear rights over their personal data. You can request access to the personal data we hold, ask for rectification of inaccurate information, request deletion where processing is no longer necessary, and obtain a portable copy of your data. You may also object to direct marketing and withdraw consent where processing relies on consent. To exercise rights, contact support@lucky-mister.co.uk and provide sufficient details to verify your identity. We apply technical and organisational measures to protect your data. Encryption in transit and at rest, role-based access controls, ongoing employee training, audit logs, and secure storage of identity documents are standard. We require multi-factor authentication for privileged accounts and carry out regular security testing. In the event of a breach, we have an incident response protocol that includes notification procedures and mitigation steps. For transactional security, payments use industry-standard processor controls. Withdrawals follow minimum withdrawal rules and verification - minimum withdrawal is €20 - and typical processing times vary between 24-120h depending on method and compliance checks. We balance access to account features against risk indicators to prevent fraud while preserving player access to winnings. If you are unsatisfied with our handling of your request, you may lodge a complaint with a supervisory authority. We seek to resolve concerns directly and promptly; please use support@lucky-mister.co.uk for initial queries. For children or guardians, we require parental verification if we become aware that a minor’s information is processed, and we will take steps to remove such data when appropriate.

4. Responsible Gaming

5. Bonus Terms